Pennsylvania State University, Jan Barnoff
"In our institution, we spend between 40 and 50 million in travel each year and we were not able to break those expenses down. We really had no idea how much was being spent on hotel verses personal mileage so the reporting we’re getting now is just amazing."
"it’s helped our approvers numerous ways and additionally our approvers like the fact that everything totals correctly. We had a lot of human error with our totals so now they’re just looking for completeness. Is it documented, are the receipts there and our approvers have been able to approve things much quicker than they have in the past."
"One of the reasons that we looked at Concur too was, with an automated system and better controls, we knew that we’d be able to adhere to our policy better which would make our federal auditors much happier; knowing that a lot of the manual or judgmental decisions were placed in the approving before. Knowing that the auditors will see that everything is really automated and they can just kind of look at the reasonableness of the expense. Was it reasonable for the type of research and so forth that the faculty was doing."
"At Penn State we image about 3000 pieces of paper a day just as travel reimbursement. We were able to eliminate that completely when we implemented the Concur expense."
"Concur was there for us the whole way. It was an extremely complex implementation and they realized that when they came in to help us and they gave us a hundred percent support to make sure that we were going to be successful."