• Agenda
  • Sessions
  • Speakers

Concur Fusion 2010: Agenda

The agenda is tentative and subject to change. Download agenda as of 1/13/10.

Monday, February 1
3:00pm
601
Interested in meeting other Concur clients just like you? Attend this session to network with colleagues from your region. You'll get to participate in a fun interactive networking activity so you can get to know others. Then, we'll spend time providing tips on how to start a Concur networking group for your region. Concur client Julie Morey of American Medical Systems, will share her story of how she started a successful group in Minneapolis that brought roughly 50 colleagues together for their first meeting.

Networking Session: Connecting With Peers in Your Area

Royal Palm I-IV
110
As with any eco-system, your T&E eco-system requires time and attention to drive value and help it grow. A healthy eco-system leverages the technology you have in place today to drive maximum value from all your T&E partners - travel suppliers, TMCs, corporate card vendors and of course, your travelers. This session will cover building and maintaining a healthy T&E eco-system, including identifying the right partners, what to expect from your partners and how to use data to control your T&E eco-system.

Sustaining Your T&E Eco-System to Drive Value

Royal Palm V-VI
308
Today's accounting world is changing faster then ever. Join us for a deeper understanding of expense report audits. In this session, we’ll discuss statutory requirements, best practices and industry trends. This topic was the most highly rated session of 2009, so come see what's new for 2010!

Audit Requirements in Today’s World

Royal Palm VII-X
605
Today's accounting world is changing faster then ever. Join us for a deeper understanding of expense report audits. In this session, we'll discuss statutory requirements, best practices and industry trends. This topic was one of the most popular sessions of 2009, so come see what's new for 2010!

Pharma, Life Sciences and Concur: A Discovery and Networking Event

Addison East
4:00 pm
313
Critical tools such as electronic invoicing, vendor inquiry and Optical Character Recognition (OCR) are rapidly changing the accounts payable field. Join an ePayables industry analyst to learn why your job depends on not only understanding these high-power tools, but becoming an expert in their use and application. This session will cover the tangible benefits of streamlining your front-end invoice process, improving your invoice processing time and eliminating invoice backlog and duplicate payments through a well designed workflow. You will walk away with a greater understanding of the future of A/P in the shifting sands of automation.

The Future of A/P Automation in a Digital World

Royal Palm I-IV
112
What is Concur® Connect and how will it save you time and money? Find out how to use Concur Connect to your travel program's advantage. Hear directly from a client who has recognized improved ROI by leveraging the Concur Connect program.

Understand the Value and Breadth of Concur Connect

Royal Palm V-VI
322
In this session, we'll provide explanations of information available to help you determine what data best suits your business needs. You'll learn tips about which fields to use and when, including what date field do you use for specific analysis, and how to make the best use of custom and concept fields. Techniques will also be discussed, including what types of data to avoid joining together in a report, what kind of pre-configured filters are recommended and more. Bring your questions to this session, and our experts will provide you with answers.

Tips and Techniques to Understand the Data Model and the Data You Have at Your Fingertips

Royal Palm VII-X
605 Cont
This session is devoted to those of you working in the Pharma and Life Sciences industry. Selected peer participants will present you information on how they are handling the Sunshine Act and other state laws and requirements as they relate to attendee spend tracking and reporting. You'll then hear from Concur resources who can supply you with options and best practices used to navigate these rough legal waters. Finally, you will have the opportunity to network and make valuable connections with your peers in the industry.

Cont. Pharma, Life Sciences and Concur: A Discovery and Networking Event

Addison East
5:30 pm
First-Timer’s Reception 5:30 - 6:00, Spanish Terrace
6:00 pm
Welcome Reception 6:00 - 8:00 Royal Palm Porte Cochere, Exhibits and Demos, Grand Ballroom Foyer
Visit our exhibitor booths, and play Exhibitor Booth Bingo for your chance to win prizes.
Tuesday, February 2
8:00 am
Continental Breakfast, Grand Ballroom
Exhibits and Demos, Grand Ballroom Foyer
9:00 am
General Session: keynote Steve Singh, chairman and CEO, and Rajeev Singh, president and COO
Grand Ballroom
As travel administrators, finance managers and business leaders, you want to impact your businesses by cutting costs, making your travelers more productive on the go and simplifying processes. Make decisions, take action, do more, go farther. Your Concur solutions can and should fulfill these needs - our vision is to innovate to drive costs out of your business. Attend this keynote session to learn more about the upcoming strategies and initiatives to help you meet your needs.
10:00 am
Break, Exhibits and Demos, Grand Ballroom Foyer
10:30 am
101
Do more. Go farther! In this session, we will bring you up-to-date on the recent evolution of Concur Expense and how it allows you to do more! We will also reveal what innovation we plan to deliver over the next year to enable you to go farther! Have questions? Great! A portion of session time is allocated to a "hosted microphone" format to enable your questions to be directed to the presenters.

Concur Expense Roadmap: What’s Ahead?

Royal Palm I-IV
502
Take a deeper look into the hot travel topics as they are debated in Washington DC and how you can be an agent of change. This session will focus on the future of the Air Traffic Control System, travel taxes and the meetings challenge as it relates to travel. The session draws heavily on insight from the National Business Travel Association (NBTA) including two recent NBTA Foundation reports:"Lodging, Rental Car and Meal Taxes on Travelers in the Top 50 U.S. Cities" and "Can We Afford Not to Invest in Business Travel?”

What It Means to Be an Advocate For Your Business Travelers

Royal Palm V-VI
406
For global implementations, one of the most difficult tasks is developing a policy and design that sets a baseline/standard for all markets, allows enough flexibility for local requirements, is scalable with your global implementation plan and can be maintained efficiently by the back office or support team. This session will delve into different approaches, best practices and lessons learned in developing and implementing a true global model for your expense policy.

Developing a Global Model - Platinum Session Presented by Acquis Consulting

Royal Palm VII-X
201
Having access to the very latest innovations to help your organization drive down costs is as important as ever in today's economic climate. There's never been a better time to make the switch from Concur Expense On Premise to Concur Travel & Expense. Learn how you too can take advantage of the latest technology, functionality and efficiencies when converting to Concur's flagship cost-saving service.

The Right Time for Change: Converting From Concur Expense On Premise to Concur Travel & Expense

Addison East
310
Concur's CFO speaks about improving your strategic value and motivating your A/P department on how to set measurable, achievable goals. Find out what's available now in Concur's reporting solution to track key metrics associated with invoice processing and payments. You will leave ready to evaluate how you stack up against Best-in-Class companies, and how to prioritize your own action plan.

Establishing Metrics for Your A/P Department to Improve Operations and Visibility

Addison West
11:30 am
101 Cont.
Do more. Go farther! In this session, we will bring you up-to-date on the recent evolution of Concur Expense and how it allows you to do more! We will also reveal what innovation we plan to deliver over the next year to enable you to go farther! Have questions? Great! A portion of session time is allocated to a "hosted microphone" format to enable your questions to be directed to the presenters.

Cont. Concur Expense Roadmap: What’s Ahead?

Royal Palm I-IV
305
Exploring the systemic and human factor when automating your Employee Spend Management process is the first step, but now that you've automated, what's next? Auditing and verifying receipts is a necessary component of the management process. Concur® Audit offers a custom-tailored auditing service, streamlining the process of managing and validating receipts. Learn the basics of this program and how your company can benefit. This session is for companies who already have audit policies and staffing in place, as well as those who need to implement a program for the first time. Learn about the metrics you can put into place to measure your success in your audit program.

Why Audit When You Have Automation? Concur Audit 101

Royal Palm V-VI
505
With seven out of 10 business travelers using a smartphone, it's clear that mobile technology is here to stay. The mobile workforce is now demanding and adopting solutions to make them even more productive while on the road. Get a glimpse at what the future holds for mobile technology and how Concur® Mobile enables travel and finance managers to extend the control, compliance and visibility to iPhone, BlackBerry® and Windows Mobile smartphones.

The Mobile Revolution: Are You Fighting It or Embracing It?

Royal Palm VII-X
202
Understanding how other clients converted from Concur Expense On Premise to Concur Travel & Expense can help make the process seem less daunting. Discover the ins and outs of the conversion process along with tips and advice from your peers who have already converted and are now enjoying all the benefits of Concur Travel & Expense.

Take Me There: What to Expect When Converting from Concur Expense On Premise to Concur Travel & Expense

Addison East
115
Discover the nuances of EMEA … what works and what doesn't. Learn some of the challenges and how Concur has overcome them with Concur Cliqbook Travel.

Concur Cliqbook Travel in EMEA: What is New in This Region of the World?

Addison West
12:30 pm
Lunch, Grand Ballroom
Exhibits and Demos, Grand Ballroom Foyer
1:30 pm
106
Have you ever wanted to influence the design of new features in Concur Expense? This is your opportunity to see some future features and enhancements in-depth. Come to this session to provide your thoughts on these future enhancements before they're built.

Expense: F³ Forum (Future Feature Feedback)

Royal Palm I-IV
503
Can companies solve the world's problems? Do they have an obligation to try? Gain insight into what other leading companies have implemented to evaluate the impact of their activities upon employees, customers, community and the environment.

Business Travel in an Era of Corporate Social Responsibility

Royal Palm V-VI
315
You've heard of Concur® Pay, but what is it? And, why would your company benefit? Through this session you will learn about the basic workings of an automated payment system as a best practice and the specifics around what Concur Pay offers to your company and your bottom line. In this session you'll also hear from a client who is using Concur Pay to conduct their payments.

Concur Pay 101

Royal Palm VII-X
320
In this session, you will learn what is on the horizon for Analysis and Concur Intelligence. Hear about the evolution of Concur's reporting solutions, including key features recently delivered, the road map and the direction for near term and longer term development. You'll hear directly from the team building the strategy for Concur's reporting solutions, plus, you'll have an opportunity to provide input about Concur's vision.

Roadmap for Analysis and Concur Intelligence

Addison East
405
Learn how you can leverage your existing Concur platform in Asia. Understand the uniqueness, risks and challenges of different Asian countries and what capabilities Concur offers for these countries. Hear success stories of other companies who have expanded their system into Asia. By the end of this session, you should have an understanding of how to minimize the risks and at the same time maximize your ROI of expanding your solution to Asia.

Concur in Asia

Addison West
2:30 pm
205
Having access to the very latest innovations to help your organization drive down costs is as important as ever in today's economic climate. There's never been a better time to make the switch from Concur ExpenseLink to Concur Travel & Expense. Learn how you too can take advantage of the latest technology, functionality and efficiencies when converting to Concur Travel & Expense.

The Right Time for Change: Converting From ExpenseLink to Concur Travel & Expense

Royal Palm I-IV
116
This session will highlight the enhancements to Concur Cliqbook Travel from 2009 and look ahead to 2010. We will review the roadmap and update you on recent enhancements and the value they bring to your program.

Concur Cliqbook Travel Year-End Review and Roadmap

Royal Palm V-VI
316
This session gets into the nitty-gritty about the Payment Manager feature in Concur Travel & Expense and how it can help your organization go farther! Learn how to better manage and schedule payments to your employees and card issuers for approved expenses. This session discusses the delivery of accounting extracts, improved reconciliation of payments and the tools you need to manage global payments. You'll also learn about Payment Manager enhancements for managing all payments regardless of payment method including Concur Pay, company check or ADP (for ADP Expense eXpert clients).

Concur Pay 201 - Payment Manager

Royal Palm VII-X
309
Curious about automating your A/P process with Concur® Invoice? Or, maybe you're an existing Concur Invoice client interested in what the future holds? We'll bring you up-to-date on the core features, key benefits and recent enhancements to Concur Invoice. Then, we'll look ahead at the solution vision and product innovations planned for 2010. Plus, you'll have an opportunity to provide input!

Concur Invoice Today and Tomorrow

Addison East
301
Concur® Advantage – what is it, and what can it do for you? This session explores all the opportunities you have to engage our experts in optimizing your T&E business plan to maximize your ROI. From implementation to education, extended support and best practices, we walk through a look at the lifecycle of your connection with Concur. Do you require company specific assistance with license, installation, training, multi-country rollout or site audit? We'll identify what you get from our expert staff as a part of buying Concur solutions, but if you need more to augment your own staffing, expertise, processes or just want some experts to look at your overall policies and practices, we have what you need, when you need it.

Introduction to Concur Advantage

Addison West
602
With tighter budgets than ever before, it is crucial to find savings opportunities to maximize every dollar spent. Find out what other organizations have done to ensure their dollars go farther, plus you can share your own experiences. Attend this session to network with other Concur clients in a roundtable discussion. You'll participate in one of the following conversations of your choice:
  • Vendor negotiations
  • Travel policies and compliance
  • Strategic alignment between the travel and finance teams

Networking Session: Employee Spend Management Best Practices

Grand Ballroom
3:30 pm
Exhibits and Demos, Grand Ballroom Foyer
4:00 pm
203
Having access to the very latest innovations to help your organization drive down costs is as important as ever in today's economic climate. There's never been a better time to make the switch from Concur Expense Pro or ADP Expense eXpert to Concur Travel & Expense. Learn how you too can take advantage of the latest technology, functionality and efficiencies when converting to Concur Travel & Expense.

The Right Time for Change: Converting from Concur Expense Pro or ADP Expense eXpert to Concur Travel & Expense

Royal Palm I-IV
319
How do you boil down the wealth of detailed employee expense data you're collecting into the most meaningful measurements? How do you quickly glean insights that provide a status of your programs at a glance and focuses on where you need to take action? Learn how you can use Concur Intelligence dashboards to evaluate key performance indicators (KPI's) - so you can make better decisions, steer policy compliance to the front lines and drive financial results to the bottom line.

Key Performance Indicators for Managing Your Travel, Expense and Invoice Programs

Royal Palm V-VI
113
Are you getting the most from our Concur Cliqbook Travel enhancements? Hear about three new features and how your peers are using these to move their travel program. You'll walk away from this session armed with the knowledge to maximize these enhancements for an improved program. The three features to be reviewed are the User Supplied Hotel, Configurable Message Boards and Hotel Travel Policy.

Concur Cliqbook Travel - Three Features You Should Be Using

Royal Palm VII-X
311
Join us for a panel discussion featuring a variety of Concur Invoice clients, from small to large, utilizing the full-range of solution features and services. Hear how your peers improved cash management, created efficiencies and increased visibility - all while improving internal controls. In this session, you'll learn key strategies to help you be more effective, plus have the opportunity to ask questions and share your own experiences.

How We Use Concur Invoice: Panel Session

Addison East
103
Reaching beyond borders into other points of the globe is common in today's world. In this panel session, we will hear results from your peers on what happened when they took their expense program global. Come learn what they did right, what did not go as planned and their recommendations on how to make your multi-country expansion a greater success.

Expense Client Experience: Going Global

Addison West
5:00 pm
Exhibits and Demos, Grand Ballroom Foyer
Visit our exhibitor booths, and play Exhibitor Booth Bingo for your chance to win prizes.
Wednesday, February 3
8:00 am
Continental Breakfast, Grand Ballroom
Exhibits and Demos, Grand Ballroom Foyer
9:00 am
General Session: Keynote Tom DePasquale, executive vice president, Technology and John Love, senior vice president R&D
Grand Ballroom
“Innovation is the ability to see change as an opportunity - not a threat." New technologies, new features, new services and new ways of doing business bring new possibilities. Possibilities fuel growth, possibilities help us endure in times of change, and possibilities keep us moving forward. We'll highlight Concur's innovation agenda and the opportunities it creates for you. You'll see innovative solutions in action and hear about client successes with Concur solutions.
10:00 am
Break, Exhibits and Demos, Grand Ballroom Foyer
10:30 am
108
Simply connecting the processes of travel booking and expense reporting does not result in a unified process. Join us as we deep dive into the evolution and meaning of integrated travel and expense. What makes up today's unified platform? What business problems does it solve? What are current best practices? What benefits does it deliver? Join a team of Concur experts and a client panel for answers to these questions and more.

A New Way of Looking at Integrated Travel and Expense

Royal Palm I-IV
321
What are the keys to success in using reporting within your organization? Learn what decisions drive a successful implementation, what skills are required and the training that is offered to get you best prepared. We will discuss how much time you may expect to give to reporting, as well as the services offered by Concur if you need additional support to drive effective results.

Maximizing the Value From Your Reporting Solution

Royal Palm V-VI
306
Detecting and preventing fraud is a must, but to catch a thief, you must think like a thief! Join this session for a funny, but accurate look at the most common ways expense reports are padded by company employees and how to spot and prevent them. We'll take a look at how to use Concur Audit and the audit reports available through Concur® Intelligence to identify patterns and how to interpret them to reduce fraud.

Padding Your Expense Report: How to Make Money Without Even Trying

Royal Palm VII-X
403
Do you currently have a p-card program that you are considering taking global? Or, are you considering implementing a new global p-card program? Attend this session to learn tips and tricks to leverage resources and time to make your global p-card program a success!

Procurement Card Global Program Considerations

Addison East
314
You've heard how the Concur Employee Spend Management platform allows your organization to manage all of your discretionary spend - not just spend related to T&E. So how do you know if adding invoice automation to your process is right for your business? Join us to break down the topics your company should consider to make a decision about whether or not Concur Invoice is right for your business. Learn how to create and present a business case that quantifies the value this additional solution can bring your organization while maximizing the ROI of your total Concur solution.

Maximizing the ROI of Your Total Concur Solution with Invoice Automation

Addison West
11:30 am
108 Cont.
Simply connecting the processes of travel booking and expense reporting does not result in a unified process. Join us as we deep dive into the evolution and meaning of integrated travel and expense. What makes up today's unified platform? What business problems does it solve? What are current best practices? What benefits does it deliver? Join a team of Concur experts and a client panel for answers to these questions and more.

Cont.A New Way of Looking at Integrated Travel and Expense

Royal Palm I-IV
502
Take a deeper look into the hot travel topics as they are debated in Washington DC and how you can be an agent of change. This session will focus on the future of the Air Traffic Control System, travel taxes and the "AIG Effect" as it relates to travel. The session draws heavily on insight from the National Business Travel Association (NBTA) including two recent NBTA Foundation reports:"Lodging, Rental Car and Meal Taxes on Travelers in the Top 50 U.S. Cities" and "Can We Afford Not to Invest in Business Travel?”

What It Means to Be an Advocate For Your Business Travelers

Royal Palm V-VI
105
Do more and go farther! Come and hear how your peers and Concur's Research and Development team are continuously finding ways to tackle the industry's hottest issues. Topics include going green, reducing costs, staying in budget and enhancing your data through direct vendors and card providers.

Expense Hot Topics

Royal Palm VII-X
302
The world can be a scary and exciting place - that's true in life and even more so when deploying technology domestically and abroad! As you extend your company's footprint with Concur, whether by country or by region, our resources help you achieve your deployment goals and reap the rewards. Learn how companies deal with going global for the first time and how our services can help you maneuver the ins and outs of deployment in EMEA, Asia Pacific or right at home. And, grab a few best practice tidbits to take back to the office with you!

Concur Advantage Helps You Take On the World

Addison East
323
Don't miss this informative session on the latest techniques that can deliver economics and control in your existing card program. Learn best practices and behaviors that reduce costs and help control risk in your organization's card program. Find out how to drive improvement through the management of liability, billing, payment and policy. In this session you will also learn about innovative next generation payment solutions that can help you manage ongoing organizational expenses.

Leveraging Commercial Cards to Drive Value in Expense Management

Addison West
12:30 pm
Lunch, Grand Ballroom
Exhibits and Demos, Grand Ballroom Foyer
1:30 pm
204
Wondering what the road to change looks like? Understanding how other clients converted from Concur Expense Pro and ADP Expense eXpert to Concur Travel & Expense can help make it seem less daunting. Discover the ins and outs of the conversion process along with tips and advice from your peers who have already converted from Concur Expense Pro and ADP Expense eXpert to Concur Travel & Expense.

Take Me There: What to Expect When Converting From Concur Expense Pro or ADP Expense eXpert to Concur Travel & Expense

Royal Palm I-IV
501
Gain new insights on the latest innovations in user-experience design and technologies that will fundamentally change the way we work, communicate and travel. Put this knowledge to work as you develop the mobile strategy for your organization

The Future of Technology and Social Media Trends

Royal Palm V-VI
111
We know you've heard these terms quite a few times, but do you know how they work or why you should care? This session will answer the questions that are on many of your minds, including what is a Smart Expense™ and an e-receipt? We will also help you understand their value and we'll explore best practices, including how to use these unique Concur features to drive better reporting and analytics that help you manage your travel program and T&E spend.

Smart Expenses and E-Receipts - Say What?

Royal Palm VII-X
401
Are you considering implementing Concur® Cliqbook Travel internationally? Come learn from other clients about how they did it, lessons learned and considerations when taking Concur Cliqbook Travel global!

Going Global With Travel

Addison East
312
Explore the benefits and challenges that A/P departments face when using various types of invoice capture including e-invoices, outsourced data capture and Optical Character Recognition (OCR) technology. You'll hear best practices from the leading global B2B e-invoicing network, as well as from Concur Invoice clients using various methodologies to understand their experiences and recommendations on driving significant cost savings and operational efficiency.

E-Invoices and Beyond: Determining the Best Methods for Invoice Capture

Addison West
2:30 pm
206
Wondering what the road to change looks like? Understanding how other clients converted from ExpenseLink to Concur Travel & Expense can help make it seem less daunting. Discover the ins and outs of the conversion process along with tips and advice from your peers who have already converted from ExpenseLink to Concur Travel & Expense.

Take Me There: What to Expect When Converting From ExpenseLink to Concur Travel & Expense

Royal Palm I-IV
102
Have you ever wanted to configure a specific Concur Expense function? Come see how administering your Concur Expense configuration is easier than ever. In this session, you will learn about client self-service capabilities now available. See how the new Role Builder feature opens the possibility for a wider range of functions to help you go farther with client self-service capabilities enhanced beyond the classic user interface. Learn about the Total Assistance Panel and how it helps you make better decisions on how to configure Concur Expense to suit your organization's needs.

Expense Administration: Self Service

Royal Palm V-VI
107
Is your company setting the temperature or measuring it? Reducing our carbon footprint is more than just leaving a recycling bin next to the water cooler. Many businesses are taking the lead through environmental policies and actions to conserve resources, eliminate paper, make better travel decisions and track their carbon footprint. Even companies that don't have formal green initiatives can realize savings with Concur. Learn how Concur Travel & Expense can help you reduce your carbon footprint, as well as add savings back into your bottom line.

Reduce Your Carbon Footprint: Drive Savings for You and the Environment

Royal Palm VII-X
401 Cont.
Are you considering implementing Concur® Cliqbook Travel internationally? Come learn from other clients about how they did it, lessons learned and considerations when taking Concur Cliqbook Travel global!

Cont. Going Global With Travel

Addison East
307
Studies show that $7.6 billion in reclaimable VAT is left unclaimed each year. What portion of that belongs to your organization? For companies who have recurring foreign expenses and do not reclaim VAT, this session is a must. Don't just travel the world - go farther and learn how you can recover up to 25 percent of your VAT expenses. Let the experts manage your VAT reclaim with a virtually seamless and touchless process, so your organization reaps the maximum reclaim.

Where in the World is My VAT Reclaim?

Addison West
604
Sometimes the challenges of managing employee spend are unique to a specific industry. If you are looking for a chance to connect with other Concur clients in your industry on how to overcome these challenges, this session is for you! Attend this networking session to participate in industry-specific vertical roundtable discussions. The focus of these roundtables is identifying the greatest industry-specific challenges and sharing ideas and best practices for facing those challenges head-on. This session will focus on the following industries:
  • Pharmaceutical / Medical
  • Banking / Finance
  • University / Education

Networking Session: Overcoming Your Industry’s Biggest Employee Spend Management Challenges

Grand Ballroom
3:30 pm
Break, Exhibits and Demos, Grand Ballroom Foyer
4:00 pm
116
This session will highlight the enhancements to Concur Cliqbook Travel from 2009 and look ahead to 2010. We will review the roadmap and update you on recent enhancements and the value they bring to your program.

Concur Cliqbook Travel Year-End Review and Roadmap

Royal Palm I-IV
315
You've heard of Concur® Pay, but what is it? And, why would your company benefit? Through this session you will learn about the basic workings of an automated payment system as a best practice and the specifics around what Concur Pay offers to your company and your bottom line. In this session you'll also hear from a client who is using Concur Pay to conduct their payments.

Concur Pay 101

Royal Palm V-VI
318
Most companies already have policies in place to manage airfare, hotel and ground transportation. In this economy, there are opportunities to find savings in areas where you may not have previously focused. This session presents 10 data best-practice tips and techniques. We'll discuss several examples of how your organization can improve visibility into spending patterns and find ways to eliminate unnecessary spend by capturing and analyzing some key pieces of information across a number of expense types.

Using Intelligence to Fine Tune Employee Spend Best Practices

Royal Palm VII-X
404
Does your company have international per diems? Learn from two companies about how they've leveraged Concur for tracking and reporting on this data and how they have differentiated between corporate and global requirements. You'll also gain insight into Concur's process and continuous development around global regulations in this session.

Per Diem and Global Regulations

Addison East
109
Our world has changed over the last year. Almost every department is required to do more with less and is encouraged to assess its processes and make improvements that benefit the entire company. When you maximize your travel and expense efficiency and adopt best practices, you deliver value across your organization. But how do you communicate that internally? This session will talk about what integrated travel and expense means to stakeholders and the company as a whole - end users, approvers, back office (A/P) and the executive level. We'll use this information as a foundation for how to build a business case for implementing an integrated travel and expense process at your organization.

Building a Case for Integrated Travel and Expense

Addison West
603
Faced with the decision of converting to Concur Travel & Expense? Or, maybe you've just recently converted? Attend this session to network with colleagues from other organizations that have also been through the experience, are in the process of converting or are still weighing their options. Roundtable discussions will focus on the benefits of converting, lessons learned, change management, processes, best practices and next steps. You'll also learn what factors other organizations have taken into consideration as they made the decision to upgrade to this new service.

Networking Session: Converting to Concur Travel & Expense

Grand Ballroom
5:00 pm
Exhibits and Demos, Grand Ballroom Foyer
Visit our exhibitor booths, and play Exhibitor Booth Bingo for your chance to win prizes.
7:00 pm
Social Event from 7:00 - 10:00, Boca Beach Club
Thursday, February 4
8:00 am
Continental Breakfast, Grand Ballroom
Exhibits and Demos, Grand Ballroom Foyer
9:00 am
General Session: Keynote Dara Torres, twelve-time Olympic Medalist
Grand Ballroom
Join us for an inspirational hour with Olympian Dara Torres. Dara's competed in five Olympic Games, winning a total of 12 Olympic medals in her career. At the Beijing Games in 2008, she became the oldest swimmer to compete in the Olympics. Many are inspired by Dara's astonishing achievements, as a mother, athlete, author and role model.
10:00 am
Break, Exhibits and Demos, Grand Ballroom Foyer
10:30 am
110
As with any eco-system, your T&E eco-system requires time and attention to drive value and help it grow. A healthy eco-system leverages the technology you have in place today to drive maximum value from all your T&E partners - travel suppliers, TMCs, corporate card vendors and of course, your travelers. This session will cover building and maintaining a healthy T&E eco-system, including identifying the right partners, what to expect from your partners and how to use data to control your T&E eco-system.

Sustaining Your T&E Eco-System to Drive Value

Royal Palm I-IV
402
Come to this session to learn best practices on how to set up a global shared services center and leverage resources to manage corporate usage of one or many solutions!

Shared Services Center: Is it Right for My Company?

Royal Palm VII-X
117
This double session will give you the opportunity to discuss hot topics with the Concur Cliqbook Travel team. Whether it's a new feature or an industry issue affecting your program, this open environment will get all of your questions answered.

Concur Cliqbook Travel Roundtable

Royal Palm V-VI
118
Come learn about how integrating corporate payment solutions with Concur can help your company prepare for the economic upswing. Discover how your expense management program can help you get the most out of your T&E and B2B spend. Leverage data from your corporate card program and Concur to help your company manage cash flow, maximize the value of savings and rewards programs, and create a culture of accountability.

Prepare for the Upswing: Is Your Expense Management Program Ready?s

Addison East
102
Have you ever wanted to configure a specific Concur Expense function? Come see how administering your Concur Expense configuration is easier than ever. In this session, you will learn about client self-service capabilities now available. See how the new Role Builder feature opens the possibility for a wider range of functions to help you go farther with client self-service capabilities enhanced beyond the classic user interface. Learn about the Total Assistance Panel and how it helps you make better decisions on how to configure Concur Expense to suit your organization's needs.

Expense Administration: Self Service

Addison West
11:30 am
504
f you are looking to compare the impact your organization realized through T&E automation with your peers, then this session is for you. Here is a chance to interact directly with your peers as they discuss their success stories and provide real-life example of their return on their T&E automation investment dollars.

The Real Impact of T&E Automation - Straight From the Clients’ Viewpoint

Royal Palm I-IV
106
Have you ever wanted to influence the design of new features in Concur Expense? This is your opportunity to see some future features and enhancements in-depth. Come to this session to provide your thoughts on these future enhancements before they're built.

Expense: F³ Forum (Future Feature Feedback)

Royal Palm VII-X
117 Cont.
TThis double session will give you the opportunity to discuss hot topics with the Concur Cliqbook Travel team. Whether it's a new feature or an industry issue affecting your program, this open environment will get all of your questions answered.

Cont. Concur Cliqbook Travel Roundtable

Royal Palm V-VI
304
End user support can be a time-consuming duty for Concur system administrators. Concur introduces User Support Desk, a service that extends our support all the way to your end users. Now, Concur experts can be your users' helpdesk, handling their questions and issues and saving your administrator time and effort. Concur also provides a Service Administration offering to help you optimize your software usage by making proper configuration choices to assist in implementing new functionality and monthly releases. Need help with reporting? Concur provides ongoing services to develop and manage customized reports and dashboards for analyzing your employee spend data. Managed Intelligence delivers and maintains these reports on an ongoing basis on your behalf. Learn how these Concur Advantage services could provide you the help you need to maximize your Concur services.

User Support Desk, Managed Intelligence and Service Administration - Concur Advantage Managed Services

Addison East
114
Find out how you can use Concur Meeting to streamline your meeting management processes and take the first steps to achieving a strategic meeting management program. See what Concur Meeting enhancements are taking place that will benefit you in managing your program travel and meeting spending.

Concur Meeting - Getting Control of Meeting Spend Now

Addison West
12:30 pm
Lunch, Grand Ballroom
Exhibits and Demos, Grand Ballroom Foyer
1:30 pm
322
In this session, we'll provide explanations of information available to help you determine what data best suits your business needs. You'll learn tips about which fields to use and when, including what date field do you use for specific analysis, and how to make the best use of custom and concept fields. Techniques will also be discussed, including what types of data to avoid joining together in a report, what kind of pre-configured filters are recommended and more. Bring your questions to this session, and our experts will provide you with answers.

Tips and Techniques to Understand the Data Model and the Data You Have at Your Fingertips

Royal Palm I-IV
309
Curious about automating your A/P process with Concur® Invoice? Or, maybe you're an existing Concur Invoice client interested in what the future holds? We'll bring you up-to-date on the core features, key benefits and recent enhancements to Concur Invoice. Then, we'll look ahead at the solution vision and product innovations planned for 2010. Plus, you'll have an opportunity to provide input

Concur Invoice Today and Tomorrow

Royal Palm VII-X
104
Do you ever wish you could have access to a "behind the scenes" look at a specific Concur Expense feature or functionality? Here's your chance! This session will allow you to ask detailed questions and listen to other client questions and comments related to the same service or functional area you use. Do more by leveraging a user network of peers you can talk to long after the conference is over, and go farther by developing a more in-depth understanding of a feature or functionality.

Concur Expense Client Roundtable - Go Farther

Royal Palm V-VI
308
Today's accounting world is changing faster then ever. Join us for a deeper understanding of expense report audits. In this session, we'll discuss statutory requirements, best practices and industry trends. This topic was one of the most popular sessions of 2009, so come see what's new for 2010!

Audit Requirements in Today’s World

Addison East
Product Training Schedule
Monday, February 1

3:00 - 5:00 Galeria North
Using Concur Invoice Effectively – This session will cover how to use Concur Invoice to create, un-assign and approve invoices. More advance topics include how to use Vendor Manager and Intelligent Capture.

Tuesday, February 2

10:30 - 12:00 Galeria North
Overview of Analysis– This session provides an overview of the Concur Data Warehouse (data model), Concept Fields and Standard Reports.

Wednesday, February 3

10:30 - 12:30 Galeria North
Using Concur Invoice Effectively - This session will cover how to use Concur Invoice to create, un-assign and approve invoices. More advance topics include how to use Vendor Manager and Intelligent Capture.

Thursday, February 4

10:30 - 12:30 Galeria North
Overview of Analysis– This session provides an overview of the Concur Data Warehouse (data model), Concept Fields and Standard Reports.

3:00 - 4:30 Galeria South
Concur Expense: Working with Audit Rules - In this session, you will learn how to configure audit rules, including creating exception codes.

10:30 - 12:30 Galeria South
Concur Travel & Expense: Working with the Back Office Tools – This session will cover how to use the Back Office administration tools for Concur Travel & Expense.

10:30 - 12:30 Galeria South
Concur Travel & Expense: Working with the Back Office Tools – This session will cover how to use the Back Office administration tools for Concur Travel & Expense.

10:30 - 12:30 Galeria South
Advanced Concur Intelligence Training – This advanced session is intended for participants who are experienced with using Concur Intelligence. It will focus on some of the more advanced tasks, tips and tricks for using Concur Intelligence.

1:30 - 3:30 Galeria North
Cliqbook Travel: Company Administration - In this session, you will learn how to set up and manage your company-wide settings and preferences in Concur Cliqbook Travel.

1:30 - 3:30 Galeria North
Advanced Concur Intelligence Training – This advanced session is intended for participants who are experienced with using Concur Intelligence. It will focus on some of the more advanced tasks, tips and tricks for using Concur Intelligence.

1:30 - 3:00 Galeria South
Concur Travel & Expense: Working with Audit Rules – In this session, you will learn how to configure audit rules, including creating exception codes.

1:30 - 3:00 Galeria South
Cliqbook Travel: Company Administration – In this session, you will learn how to set up and manage your company-wide settings and preferences in Concur Cliqbook Travel.

Scheduled speakers

The 2010 Concur Global User Conference will feature presentations and key note addresses from industry leaders, Concur customers, and Concur's own product experts. Check back often for updates, as new speakers and information are being added.

Keynote Guest Speaker (details to be provided

Concur Speaker(details to be provided

Rajeev Singh
President and Chief Operating Officer
Concur

Rajeev Singh is President and Chief Operating Officer (COO) at Concur and is responsible for ensuring that the operating groups align and execute against the company’s revenue, customer satisfaction, and profitability targets and for helping to define the corporate strategy. He has been the company’s President since 2005, and COO since 2003. Prior to his executive role, he worked in numerous capacities at Concur, including heading the sales, marketing, development and client services organizations. Singh co-founded Concur with Michael Hilton in 1993. Prior to founding the company, he worked as an engineer at Ford Motor Company and General Motors Corporation. He holds a Bachelor of Science degree in Engineering from Western Michigan University.

Bob Robison
Executive Vice President of Client Services
Concur

As EVP of Client Services, Bob is responsible for service deployment and day to day satisfaction of Concur's expanding global client base. His primary objectives are to streamline Concur’s best practices implementation process and to deliver a world class user experience. Bob’s organization includes over 300 worldwide project managers, technical consultants and support engineers with travel and expense management expertise. Bob joined Concur in 2006 as part of the acquisition of Outtask, which he co-founded and served as EVP of Operations and Client Services. Prior to Outtask, Bob managed R&D and Client Services at Platinum Technology.

Robert Cavanaugh
Executive Vice President, Client Development
Concur

Mr. Cavanaugh became Executive Vice President, Client Development in October 2007. Prior to that, he served in various roles since joining Concur in 1999, including Executive Vice President, Business Development, Vice President of Business Development, and Senior Director, Consulting Services. Prior to joining Concur, Mr. Cavanaugh held consulting and implementation management positions at Seeker Software and Ceridian Corporation. Mr. Cavanaugh served as an officer in the United States Army Reserve from 1991 to 2001.

Sessions

From new and exciting trends in corporate travel and expense management to real-world experiences and proven best practices, this year's conference offers something for everyone. The 2010 Fusion Conference provides an exceptional opportunity for your organization to learn how to maximize all of Concur's Employee Spend Management capabilities.

Attend this year's event to:

  • Learn how Concur's vision can help you increase efficiency
  • Understand key trends in T&E expense management
  • Share valuable best practices
  • Extend the reach of Concur's services and drive adoption
  • Spend time networking with clients from other organizations

Fusion Conference Topics

For those who have never attended a Concur conference before, you’ll find a wide variety of informative sessions that will give you the knowledge to excel at your job. Featured topics include:

  • Expense management
  • Travel management
  • Business Best Practices
  • Invoice
  • Intelligence
  • Global Strategies
  • Product Training Sessions

If you have attended this conference in the past, you’ll notice that we have updated some of the more popular sessions from last year and have added in many new sessions and valuable training. So, whether you want to catch a session you couldn’t fit in last year, or you want to try out some of the new sessions, you’ll have plenty of options.

Do you need some guidance to determine which sessions you should attend? We have broken down the sessions by topic areas to help you identify which will be most relevant for you. You should contact your account manager if you would like specific recommendations on the best sessions to attend for your unique needs, as it may vary depending on the services your organization uses and what goals you have for 2010.

Recommended Sessions (pdf to be provided)

All Session descriptions in drop down format.

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