Frequently Asked Questions

Session Recommendations:

Need some guidance to determine which sessions you should attend? We have broken down the sessions by topic areas to help you identify which will be most relevant for you. You should contact your account manager if you would like specific recommendations on the best sessions to attend for your unique needs as it may vary depending on the services your organization uses and what goals you have for 2010.

Conference Agenda and Map:

Download the conference agenda and a helpful map of the conference venue. (Coming Soon)

Technical Support:

Support Phone Number: 888-662-6248 option 1
Please mention that you are registering for Fusion.
The phone support line is open 8:00 a.m. ET to 8:00 p.m. ET, Monday through Friday.

Support will handle any technical questions on registering for the event. Escalation contacts are for service issues that clients do not feel were addressed in a timely manner.

Escalation contacts:
Rick Stutzman (Manager, Client Support)
Rick.Stutzman@concur.com
Phone: 952-947-8055

Joshua Russell (Manager, Client Services)
Joshuar@concur.com
Phone:703-837-6100 x3769